Privacy & Disclosure.

The financial advice disclosure, my Privacy Statement, then how these pages handle your information. Skip to the website section.

Public disclosure.

Who are we?

AIA Thrive Limited (AIA Thrive) is a subsidiary of AIA Services New Zealand Limited and part of the AIA Group, one of the world’s largest life insurers. We are authorised to provide a financial advice service under a licence issued by the Financial Markets Authority to AIA Services New Zealand Limited.

Our contact details are as follows:

Private Bag 92499
Victoria Street West 1142
Phone: 0800 828 200
Email: nz.aiathrive@aia.com

What services do we offer?

We specialise in providing life insurance solutions from our approved insurance providers to help you manage life’s bumps in the road. Our financial advice service is provided by our financial advisers and by nominated representatives of AIA Thrive.

Financial Advisers

Except as outlined above, AlA Thrive financial advisers may only provide factual information about investment-related products and must refer clients seeking financial advice to an Investment Adviser.

*AIA Thrive is a related company of AIA, however AIA has no influence on the advice that our financial advisers provide and they are under no obligation to recommend AIA products.

Our financial advisers may also advise on products from other providers not listed above, but only where they need to do so to provide you with complete advice on products from the listed providers. This might be the case if, for example, they are giving you advice on replacing an existing product from another provider, or advice on topping up your existing insurance arrangements.

Our financial advisers do not otherwise advise on products from providers other than those listed above.

Please note that not all of our financial advisers are accredited to advise on all of the above-mentioned products. Your financial adviser will inform you of the products they are accredited to advise on during your first meeting with them.

Nominated Representatives

Our nominated representatives are appointed to provide financial advice on behalf of AIA Thrive in specific situations. They provide advice solely on AIA New Zealand products.

What does our service cost?

You will not be charged a fee, at any time, for any advice given even if you do not take any of the insurance cover recommended for you.

How are AIA Thrive and our financial advisers remunerated?

Commissions from product providers

Our approved product providers pay AIA Thrive and our financial advisers a commission when you purchase a financial product (such as an insurance product) and on an ongoing annual basis. In some cases, our approved product providers may also pay an additional variable commission. During the advice process your financial adviser will inform you of all commissions payable and who will receive them.

Referral commissions

In some circumstances your financial adviser may refer you to another professional (for example, an investment adviser). In return, your financial adviser may receive a share of the commission payable to the professional. Likewise, if another professional refers you to a financial adviser, they may receive a share of the commission payable to the financial adviser.

Other incentives

From time to time insurance providers may offer your financial adviser other forms of incentives. These may include, for example, tickets to an event such as a rugby game. During the advice process your financial adviser will inform you of any material incentives that they receive as a result of the advice provided to you.

How are our Nominated Representatives remunerated?

Our nominated representatives are employees of AIA Services New Zealand Limited and paid a salary. They do not receive commissions from product providers, referral commissions or other incentives.

How do you know you’re getting the right advice?

We pride ourselves on the high standards we require of our financial advisers.

All of our financial advisers receive training on ethical conduct and must also follow our advice process. Our advice process is designed to ensure that your financial adviser’s recommendations are made based on your goals and circumstances and are suitable for you.

To make sure that you are getting the right advice we also have quality assurance processes in place to monitor our financial advisers and, if we find something that’s not quite right, we will fix it for you.

These processes help us to manage conflicts of interest relating to the commissions our financial advisers receive.

What duties do our financial advisers and nominated representatives have?

Your financial adviser or nominated representative has legal duties relating to advice they give. They are required to:

• give priority to your interests by taking all reasonable steps to make sure their advice isn’t materially influenced by their interests, or ours
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is a summary of these duties. More information is available by contacting us or by visiting the Financial Markets Authority website.

What if I’m not happy with the service provided?

We are committed to providing you with quality advice that meets your needs. If you are not happy with any aspect of our service we will do our best to put it right for you. If you have a complaint you can choose to raise this directly with your financial adviser/nominated representative or you can lodge it directly with us by either phone, email or post.

If you have any queries about a complaint raised, you can contact us by calling 0800 828 200, or emailing nz.aiathrive@aia.com

How our complaints process works

Step One: After we receive your complaint, we’ll send an initial response acknowledging your complaint and setting out information about how our complaints process works.

Step Two: We’ll conduct an investigation into your complaint. Depending on complexity, this may take time, so please allow up to one month for us to review and explore all possible resolutions before coming to a final decision.

Step Three: If a resolution can’t be reached, we’ll escalate your complaint to our Resolution and Privacy team. They will independently review your complaint, ensuring all areas of resolution have been explored. Where a resolution can’t be reached, deadlock will be agreed, and you’ll receive a letter of deadlock. This means that we are unable to take your complaint any further.

What you can do if you are issued with a letter of deadlock

If we cannot resolve the issue to your satisfaction you can contact the Insurance & Financial Services Ombudsman Scheme which is a free independent dispute resolution service, and may help investigate or resolve your complaint.

INSURANCE & FINANCIAL SERVICES OMBUDSMAN SCHEME
PO Box 10-845
Wellington 6143
New Zealand
Telephone: 04 499 7612
Freephone: 0800 888 202
Email: info@ifso.nz

For more information on the IFSO and when they can help, please refer to www.ifso.nz (opens in a new tab)

Privacy Statement.

Last updated: 21 August 2026

At All Good Financial Services, I respect your privacy and am committed to protecting the personal information you choose to share with me.

This Privacy Statement explains what information I collect through this website, why I collect it, and how I handle it.

What information I collect

If you choose to contact me or submit an enquiry through this website, I may collect information such as:

• Your name
• Your email address
• Your phone number
• Information you choose to include in your enquiry or message

You do not have to provide this information, however, without it I may not be able to respond to your enquiry.

Why I collect your information

I collect your information so that I can:

• Respond to your enquiry
• Contact you about the information or services you have requested
• Discuss your financial advice needs with you
• Arrange an appointment or follow up with you where appropriate

I will only use your information for purposes that are connected with your enquiry or our relationship with you, unless otherwise permitted or required by law.

How I use and protect your information

I will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Your information will only be accessed by people who need it for the purposes for which it was collected, or where disclosure is permitted or required by law.

As a financial adviser, there may be circumstances where I need to share relevant information with third-party providers, insurers, professional service providers or other parties where this is necessary to provide financial advice or services to you. Where this occurs, I will handle your information in accordance with applicable privacy requirements.

Marketing communications

If you provide your contact details for an enquiry, I may contact you in relation to your enquiry and the financial advice services you have expressed an interest in.

If I wish to send you ongoing marketing communications, I will do so in accordance with applicable laws. You can ask me to stop sending marketing communications at any time.

How long I keep your information

I will retain personal information only for as long as it is reasonably required for the purposes for which it was collected, or where I am required to retain it by law or regulatory requirements.

Your rights

Under the Privacy Act 2020, you have rights relating to your personal information, including the right to:

• Ask what personal information I hold about you
• Request access to your personal information
• Request correction of information that you believe is inaccurate or incomplete
• Ask questions about how your information is being used

If you would like to exercise any of these rights, please contact me using the details below.

Third-party websites and services

This website may use third-party services, such as website hosting, contact forms, analytics or other technology providers. These services may process information in accordance with their own privacy policies.

Where you follow a link to another website, that website’s privacy policy will apply to any information you provide to them.

Contact

If you have any questions about this Privacy Statement, how your personal information is handled, or you would like to request access to or correction of your information, please contact:

All Good Financial Services
Email: allgoodfinancialservices@outlook.co.nz

Changes to this Privacy Statement

I may update this Privacy Statement from time to time to reflect changes to my business, the services I provide, or applicable legal and regulatory requirements.

Any updated version will be published on this website.

About this website.

This section covers these pages at go.allgoodfinancialservices.co.nz: the booking form, the booking calendar and the tools that measure how the pages are used. We follow the Privacy Act 2020 and its 13 Information Privacy Principles, which cover how we collect, store, use, share and correct personal information.

What we collect

• When you book: your answers to the short survey (what you’d like to look at, what’s got you thinking about cover, any cover you already have, whether you own or rent, who else is part of the decision, residency and age bracket), your name, mobile and email, and the time you book.
• Automatically: your device and browser, the pages you view, the ad or link that brought you here, and whether you play a video or tap our phone number or email. This uses cookies and similar tools from the platforms below.

We use this to get your call booked, contact you about it, and work out which ads and pages are useful. We don’t sell your information, and you can tell us to stop contacting you at any time.

Platforms we use

Each one handles your information under its own privacy policy. They’re all based in, or store data in, the United States, so your information may be held overseas. We only use providers we reasonably believe protect it to a standard comparable to New Zealand law.

You can block cookies in your browser, opt out of Google Analytics with the Google Analytics opt-out add-on (opens in a new tab), and manage your Facebook and Instagram ad preferences (opens in a new tab). The pages still work.

Keeping and protecting it

I will retain personal information only for as long as it is reasonably required for the purposes for which it was collected, or where I am required to retain it by law or regulatory requirements. Google Analytics data is kept for 14 months. We use secure, access-controlled systems and encrypted connections.

Your rights

You can ask to see, correct or delete the information we hold about you by emailing allgoodfinancialservices@outlook.co.nz. We’ll respond within 20 working days, and it’s free. If you’re not happy with how we’ve handled your information, please tell us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz (opens in a new tab) or on 0800 803 909.

Using these pages

These pages give general information about the All Good Check, not personal financial advice. I give advice only after talking with you about your situation. To the extent the law allows, we’re not liable for decisions made from this general information alone. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. These terms are governed by New Zealand law.

Website section last updated 12 November 2026.